Remote Crypto Jobs – Customer Support (Korean & English)

Location: Kuala Lumpur (On-Site)

Shift-Based Role | Live Chat & Email Support | Web3 & Crypto Industry

About the Job

We are hiring for a Crypto Jobs Remote position, ideal for bilingual professionals fluent in Korean and English. This role requires expertise in customer service via Live Chat and Email, catering to clients in the fast-paced Web3 Jobs Remote and Bitcoin Jobs Remote industries.

Job Description

• Assist clients with inquiries related to Crypto Jobs, trading platforms, and blockchain services via live chat or email.
• Ensure an efficient and top-tier customer service experience for users navigating the crypto and Web3 ecosystem.
• Stay updated on crypto remote jobs trends, blockchain market conditions, and our company's products.
• Manage and follow up diligently on customer inquiries and complaints.
• Translate client needs into actionable feedback for management, ensuring smooth frontline operations.
• Proactively flag discrepancies or situational risks to enhance operational efficiency.
• Constantly seek improvements to boost overall team performance in handling crypto jobs lists and customer interactions.

Requirements

• Bachelor's degree in Finance, Economics, Mathematics, or a related field.
• Minimum diploma in Business Administration or Business Management with strong numerical skills.
• 2-4 years of customer service experience in a fintech, trading, or crypto-related company.
• Previous experience in crypto jobs remote or financial institutions is a plus.
• Strong analytical skills with a sharp eye for numbers and statistics.
• Fluency in Korean & English for seamless communication with global clients.
• Passionate about fintech, blockchain, and pursuing a long-term career in the crypto industry.
• A team player with a proactive, problem-solving mindset.
• Ability to work flexible shifts, including weekends and public holidays (8 AM-5 PM / 4 PM-1 AM / 12 AM-9 AM).