Operations Lead

🔹 Role Overview

Title: Operations Lead

Location: Abu Dhabi, UAE

Company: Amazon (Q-Express Documents Transport)

Employment Type: Full-time

Team: Operations – Could be in First Mile (Fulfillment), Middle Mile (Sortation), or Final Mile (Delivery)

🔹 Key Responsibilities

This is a hands-on shift leadership role, overseeing operations and driving performance and safety. Think of it as a front-line operational leadership position in one of Amazon’s logistics hubs.

✅ Day-to-Day Duties:

• Shift Leadership & Safety
• Ensure a safe work environment by identifying and mitigating risks.
• Communicate safety expectations and monitor adherence.
• Team Supervision
• Directly supervise and train Associates (warehouse, logistics, delivery staff).
• Monitor performance, support development, and foster engagement.
• Operations Execution
• Manage daily shift tasks: inventory flow, processing targets, and fulfillment.
• Adjust labor and resource allocation in real-time based on operational needs.
• Cross-functional Communication
• Interface with other teams like maintenance, IT, safety, training, and HR.
• Ensure seamless handovers and execution between shifts and functions.
• Problem Solving & Process Improvement
• Use data and insights to identify and resolve bottlenecks or inefficiencies.
• Implement Lean / 5S / Kaizen-style improvements on the floor.

🔹 Basic Qualifications

Amazon is looking for candidates with:

• ✅ Experience managing medium to large teams (e.g., shift supervisor, warehouse team lead, or logistics coordinator)
• ✅ Experience using data to make decisions, analyze trends, and improve operations

🔹 Preferred Qualifications (Amazon Looks for):

• 🔄 Experience in fast-paced, dynamic environments
• 🧠 Strong problem-solving skills with a “think on your feet” mentality
• 🤝 A team-oriented, engaging and supportive leadership style
• 💡 Experience with process optimization, 5S or Six Sigma is a plus
• 📊 Familiarity with performance metrics, KPIs, dashboards

🔹 Why This Role is a Great Opportunity

• 📈 Career growth: Amazon promotes internally and this is a classic launchpad to Ops Manager roles.
• 🌍 Global company, local footprint: You get exposure to world-class logistics systems while managing a local team.
• 💼 High responsibility, high visibility: You'll directly impact delivery efficiency and customer satisfaction.

🧠 How to Stand Out When Applying

If you’re submitting a resume or preparing for interviews, focus on:

✅ Demonstrating:

• How you led a team during peak volumes or pressure
• Times you solved operational issues with data or metrics
• Examples of improving safety, process, or team morale
• Your ability to communicate clearly with frontline and management
• Your comfort with ambiguity and quick decision-making