P2P Customer Service Representative

P2P Customer Service Representative at Gate

Location: APAC (Remote)

Job Type: Full-time

Application: Easy Apply

Job Responsibilities:

• Provide text-based consulting support to platform P2P users via email/online chat
• Address and resolve user issues on the platform
• Offer professional product consulting to customers
• Calm and reassure customers to improve satisfaction and service quality
• Record inquiries and relay feedback to relevant teams for product improvement
• Inform customers of system/product updates
• Perform other leadership-assigned tasks

Qualifications:

• Strong customer service mindset; customer support experience preferred
• Team collaboration and strong execution skills
• Problem-solving and analytical skills
• At least 1 year experience as a Chinese-English customer service rep in virtual currency, securities, or financial exchanges
• Financial industry knowledge (stocks, futures) is a plus
• Willing to work shifts (9:00-18:00, 15:00-24:00, or 24:00-09:00 GMT+8)